:( Although I never visited the Palm Desert location, this is very sad news for the salon, and speaks to the terrible state of the economy. I hope when things pick up again you are able to reopen another location, as I LOVE your salon in Cathedral City and would love to see it grow throughout the valley.

I also want to tell you how much I love the service I get at your salon. I never took the time before (though I always meant to) to let you know how much I always love my hair after I leave. Your guys and gals are great, very professional and very friendly. I truly feel the difference in a no-tipping salon - it's like there is no competition, no negative energy, just people who love what they do and where they do it. It takes away so much pressure, on the customer and the stylist, to do away with tipping. Also, something I noticed with salons I used to go to is that when I needed to opt for the cheaper services, I was treated like a second-rate client. But at your salon, whether I'm using a blood donation coupon for a simple haircut(A service that I truly appreciate, by the way!) or if I'm paying for a full head of highlights, your team always treats me like a VIP. It truly shows that they enjoy working there and enjoy what they do. I just really enjoy visiting your salon as I have never had a bad experience, and always leave feeling relaxed and pretty. :) I want to wish you and your team the best as we all try to get through this slump!

Thanks a lot! :)
Marissa W.

Good Morning,
I read your newsletter and I just want to take a quick moment to let you know how much I enjoyed attending your salon while I was in the valley working as a traveling nurse. I go to Aveda salons as I have traveled around the country and all are nice and worth going to but yours goes the extra mile. The extra little pampering is so nice.....
Keep up the great work!!!!!
Cynda from South Carolina.


Darla, I want to compliment you on the wonderful salon. I had an appointment with Stephanie on Sat. She was wonderful, truly worked with me on the haircut, never pressured me (as many stylists do) to cut off more than I wanted, made me feel special, and did a great job to boot. Paula made the makeup business fun. I've had a lot of sorrow in our family lately (3 family deaths in 6 months) and it was nice to be pampered and feel beautiful for once in a long long time. Thank you for a great salon. Rosemarie


LOVE the "hair club". It's perfect for someone like me who still can't blow dry her own hair. Relaxing during my hair experience is the " hi-lite" of my busy week. - Elaine Rubin


Hi Darla - I LOVE my membership!!! The first time I walked into Hi-Lites Aveda Salon I was amazed at the relaxing, professional atmosphere! When I came to Hi-Lites I was looking for a customized approach to hair care and not just simply another run of the mill, "one size fits all" salon. From customized cuts to hand mixed colors, each and every service is preformed with ME in mind. This salon continues to provide excellent services, which is why I decided to become a member. I have to admit my hair has never looked so amazing before, nor have I ever felt more beautiful. - Jamie


The unlimited hair membership has been extremely beneficial to me. It allows me to take advantage of Hi-Lites Aveda's many wonderful hair treatments. I am also saving thousands of dollars per year, believe it or not. The membership is definitely a money saver if you are devoted to keeping your hair beautiful and healthy. - Alana


Darla, I just wanted to give you a shout out and say way to go on the "out of the box" thinking! New ideas and brainstorms are just what we need to move forward in this industry. It takes a lot of courage and gumption to go down a new path and try a fresh idea and experiment with different ways to grow your business! Good for you ...it sounds like you are exceeding your expectations!! And thanks for sharing! - :) jan

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